SERVICE DESK & MONITORING
The role of the service desk is simple: respond to requests for assistance from people using IT products or services. Our team of experts is at your disposal to quickly resolve your problems and ensure the smooth running of your infrastructure.
Computer monitoring is a proactive and preventive maintenance approach that consists in ensuring the proper functioning of the computer equipment that makes up your information system. Thus they remain available and efficient at all times.
Our monitoring solutions are designed for any company or institution requiring real-time monitoring of its infrastructure. They allow you to have a global vision of your installations, to ensure their permanent availability and to increase the reliability of your infrastructure and its security.
OUR SERVICES
Network, server and application monitoring
Our monitoring service is suitable for companies of all sizes. Our real-time monitoring solutions guarantee the availability of your IT system and enable you to avoid possible future failures by taking steps to correct them beforehand.
Service desk
Our team can be contacted by phone, E-mail or via our website in French or English. Each new request is the subject of a ticket entered in our ticketing system.
24/7 On-call service
In case of emergency situations, our technicians remain available for you outside our office hours.
OUR REFERENCES
CultureFood - Outsourcing
CO de la Glâne - Wifi network
Forum Fribourg & Espace Gruyère - IT infrastructure management
